Privacy Policy
Last Updated: 28 October 2025
1. Introduction
Welcome to Neale Turk Rochfort Solicitors. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and look after your personal data when you visit our website (mediumturquoise-seahorse-643765.hostingersite.com), engage our legal services, or otherwise communicate with us. Our firm is dedicated to ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy aims to provide you with clear and comprehensive information about your rights and our obligations, and to explain how, why, and when we process your personal data.
2. About Us
Neale Turk Rochfort Solicitors is a legal firm based in Camberley, Surrey, providing a wide range of legal services to individuals and businesses. Our registered address and contact details are provided at the end of this policy.
For the purpose of the UK GDPR, Neale Turk Rochfort is the data controller, meaning we are responsible for deciding how we hold and use personal information about you.
3. What Information We Collect
We may collect and process various types of personal data to provide our legal services and to operate our website. The data we collect can be categorised as follows:
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Data Category
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Examples of Data Collected
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Identity Data
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Full name, title, date of birth, and gender.
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Contact Data
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Billing address, delivery address, email address, and telephone numbers.
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Financial Data
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Bank account and payment card details.
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Transaction Data
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Details about payments to and from you and other details of services you have purchased from us.
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Case File Data
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Information pertinent to your legal matter, which may include sensitive personal data (e.g., information about your health, race or ethnic origin, or trade union membership).
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Technical Data
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Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
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Usage Data
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Information about how you use our website and services, including information gathered from cookies.
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Marketing and Communications Data
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Your preferences in receiving marketing from us and our third parties and your communication preferences.
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4. How We Collect Your Data
We use different methods to collect data from and about you, including through:
•Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website, or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
•Enquire about our services;
•Instruct us to act on your behalf;
•Subscribe to our publications; or
•Give us some feedback.
•Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie section below for further details.
•Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (e.g., Google), publicly available sources (e.g., Companies House and HM Land Registry), and other legal professionals (e.g., barristers or other solicitors).
5. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
•To perform the contract we are about to enter into or have entered into with you (i.e., to provide you with legal services).
•Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
•Where we need to comply with a legal or regulatory obligation.
Specifically, we use your information for the following purposes:
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Purpose
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Lawful Basis for Processing
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To register you as a new client.
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Performance of a contract with you.
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To provide you with legal advice and representation.
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Performance of a contract with you.
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To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
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Performance of a contract with you; Necessary to comply with a legal obligation; Necessary for our legitimate interests.
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
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Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security); Necessary to comply with a legal obligation.
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To use data analytics to improve our website, services, marketing, customer relationships, and experiences.
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Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business, and to inform our marketing strategy).
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6. Data Sharing and Disclosure
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 5 above.
•Internal Third Parties: Partners and staff within our firm who need access to your information to provide the services you have requested.
•External Third Parties:
•Professional advisers acting as processors or joint controllers including lawyers, barristers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
•HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
•IT and system administration service providers.
•Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
•Courts and Tribunals: Where necessary to represent you in legal proceedings.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our clients (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being clients for tax purposes.
In some circumstances, you can ask us to delete your data: see “Your legal rights” below for further information.
8. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
•Request access to your personal data.
•Request correction of the personal data that we hold about you.
•Request erasure of your personal data.
•Object to processing of your personal data.
•Request restriction of processing of your personal data.
•Request the transfer of your personal data to you or to a third party.
•Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us.
9. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [Link to Cookie Policy – to be created separately].
10. Security of Your Information
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.
12. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Manager in the following ways:
•Full name of legal entity: Neale Turk Rochfort Solicitors
•Email address: reception@nealeturkrochfort.co.uk
•Postal address: [Insert Full Postal Address of the Firm]
•Telephone number: 01276 20551
13. Complaints
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. ”’
